BOSS
Drives employees
Depends on authority
Inspires fear
Says, "I"
Places blame for the breakdown
Knows how it is done
Uses People
Takes Credit
Commands
Say, "Go"
LEADER
... Coaches them
...On goodwill
...Generates enthusiasm
...Says, "We"
...Fixes the breakdown
...Shows how it is done
...Develops people
...Gives credit
...Asks
...Says, "Let's go"